Home | Frequently Asked Questions

We offer dietetic consultations face-to-face at various locations (below) on the NSW Mid North Coast. Video or phone consultations can also be arranged if necessary. Below are some of the most frequently asked questions that we receive.

At which clinics can I see a Dietitian for a face-to-face consultation?

Our Dietitians currently conduct face-to-face consultations with clients at the following locations on the NSW Mid North Coast:

You can make your booking online for most of these locations.

If none of these locations are convenient, you can request a telehealth (video or phone) consultation instead. In this instance, the Dietitian will either send you a link for the video call or phone you at the scheduled time for your appointment.

How do I make an appointment to see a Dietitian for a face-to-face consultation?

You do not need a doctor’s referral to see us, however, there are a number of federally funded programs that may enable you to see one of our Dietitians at no cost to you (for a limited number of consultations).  We therefore suggest that you discuss this with your GP prior to making an appointment to see us. Note that if you do not have a valid referral from your GP then fees will apply for your consultation.

If you have been referred by your GP then they should have given you some referral paperwork including our contact details. You will be asked to identify your type of referral when you make an online booking with us..

If none of these locations are convenient, you can request a telehealth (video or phone) consultation instead. In this instance, the Dietitian will phone you at the scheduled time for your appointment.

When you book your appointment you will be asked to provide your payment details to secure your appointment. If you have a valid referral from your GP for that appointment there will be no fee for the consultation. However, if you don’t have a referral or if your referral has expired then we will apply the relevant fee to your payment details.

How do I make an appointment to see a Dietitian for a telehealth consultation?

You do not need a doctor’s referral to see us, however, there are a number of federally funded programs that may enable you to see one of our Dietitians at no cost to you (for a limited number of consultations).  We therefore suggest that you discuss this with your GP prior to making an appointment to see us. Note that if you do not have a valid referral from your GP then fees will apply for your consultation.

If you have been referred by your GP then they should have given you some referral paperwork including our contact details. You will be asked to identify your type of referral when you make an online booking with us. You have the option to select either a video or phone consultation for your telehealth appointment.

When you book your appointment you will be asked to provide your payment details to secure your appointment. If you have a valid referral from your GP for that appointment there will be no fee for the consultation. However, if you don’t have a referral or if your referral has expired then we will apply the relevant fee to your payment details.

How long is an appointment?

An initial consultation usually takes approximately 45 minutes, whilst a standard follow-up consultation is typically 30 minutes.  Of course, the duration of the consultation will depend on your needs and requirements.

Subsequent appointments will be adjusted in length to meet your individual requirements.

What are the fees?

The fees will depend on how you have been referred to us.

If you do not provide a valid referral from your GP then the following fees will apply:

  • $140 for an initial consultation,
  • $90 for a standard follow-up consultation (review).

Most private health funds will subsidise consultations with an Accredited Practising Dietitian. Check your health fund for your eligibility.

Many of our clients are referred to us through the Priority Allied Health Services (PAHS) program, or through relevant Medicare (Team Care Arrangements or Eating Disorder Management Plans) and DVA (Gold Card) initiatives. Clients referred through these programs will incur no out-of-pocket expenses as they are fully subsidised by the respective funding organisation. However, eligibility conditions apply, so you will need to check with your doctor in the first instance.

Our Code of Conduct.

Provider Code of Conduct

Complaints & Feedback.

Complaints & Feedback

Our Privacy Policy.

This page serves to inform you of our policies regarding the collection, use and disclosure of personal information from users of this site and from any of our Apps associated with this site.

Security of information

Unfortunately, no data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information. You agree that you will not share your password, let anyone else access your account, or do anything that might put the security of your account at risk. We reserve the right to remove your username or similar identifier in respect of your account if appropriate. You acknowledge sole responsibility for and assume all risks arising from your use of this website.

Information Collection

While using our site or any of our Apps, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Termination of access

Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

Governing law

These terms and conditions are governed by the laws in force in New South Wales. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

General

We use the information that you give us to provide you with the services that you request. This information is not used for any other purpose and it is not shared. We never use or share the personally identifiable information provided to us online in ways unrelated to the ways described above.

To prevent unauthorised access, maintain the accuracy of the data, and to ensure the correct use of information, we have established a range of electronic and managerial procedures to protect and secure the information that we collect online.

We accept no liability for any failure to comply with the terms and conditions expressed elsewhere on this site, where such failure is due to circumstances beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.